Reference

Your Rights, Our Rules, and How This Works

predictionx operates under terms that vary by state, so eligibility and access depend on where local law permits.

State-dependent eligibilityAccount data rightsPayPal, Venmo, Play+ termsContact paths for legal requestsPolicy update notices
predictionx Your Rights, Our Rules, and How This Works
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about the terms that apply to your account, your data, or a transaction dispute involving PayPal, Venmo, or Play+, we have three ways to get you to the right team. Response times vary by channel, but every legal or policy inquiry is logged and assigned a case number so nothing falls through.

Account Dashboard Chat Open the support tab inside your account to start a live chat thread. Policy and legal questions are routed to a specialist team, not general support.
Email — Legal Requests Send data-access, deletion, or terms-dispute requests to our legal email address listed in the privacy policy section of your account settings.
Written Correspondence For formal legal notices, the mailing address is published in the Terms of Service document available from the footer of any logged-in page.
DATA AND ACCOUNT SECURITY

What We Do With Your Account Data

We collect only the information required to verify your identity, process transactions through PayPal, Venmo, and Play+, and comply with state reporting obligations. Data is not sold to third parties. You can request a copy of everything we hold on your account, ask us to correct inaccuracies, or submit a deletion request — subject to any legal retention requirements in your state. Cookie data tied to your session is used for fraud detection and login continuity across devices; you can manage cookie preferences from the settings page inside your account.

Data Retention

We keep your account records for as long as state law requires. After that window closes, you can request deletion of non-required data through the account dashboard.

Cookie Controls

Session cookies handle your login state across mobile and desktop. Preference cookies are optional — turn them off in account settings without affecting your ability to wager.

Identity Verification

Government-issued ID and a matching PayPal or Venmo profile are required before your first withdrawal. Verification documents are encrypted and stored separately from your betting history.

Policy Change Notices

We email every account holder before a terms update takes effect. The notice includes a plain summary of what changed and a link to the updated document.

Common Questions About Our Legal Terms

These are the questions we get most often about account rights, data handling, and how our legal terms apply in practice. If your question isn't here, the account dashboard chat routes directly to someone who can pull up your specific state's terms.

Yes. Access and the specific terms that govern your account depend on your state of residence. We confirm eligibility at sign-up and apply the terms that match your jurisdiction.

Submit a data-access request through the legal email listed in your account's privacy policy section. We respond with a full data export within the timeframe required by applicable state law.

You can request deletion of non-required data at any time. Records we're obligated to keep under state law — including transaction history tied to PayPal, Venmo, or Play+ deposits — are retained for the mandated period before removal.

We notify you by email before any terms update takes effect. The email includes a plain-language summary of the change and a link to the new version of the relevant policy document.

Payment credentials for PayPal, Venmo, and Play+ are processed through the respective payment rails and are not stored on our servers or shared with marketing partners.

Open a case through the account dashboard chat or send the details to our legal email. Every dispute is logged with a case number; a specialist reviews payment disputes involving PayPal, Venmo, or Play+ separately from general account queries.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.